Many IT leaders today are stuck on a tightrope, balancing between development and operations, with a bottomless pit below ready to consume all the time and money that isn’t kept in check. The last thing anyone wants in this situation is to have to pause priorities to review a bill or, worse yet, everything comes to a grinding halt because your team has to take off their architecting hats and put on their fire-fighting helmets.

Everyone needs a support system. With Comtel’s Support, you’ll be able to free yourself and your team from dealing with the daily minutia of your technology service providers. Whether it is a billing remediation issue, critical repair situation, or a run-of-the-mill upgrade, reconfiguration, or relocation, Comtel can free you from the headaches and distractions your technology service providers create, allowing you to focus on what drives your organization forward.

Evaluating and implementing services happens intermittently. For many of our clients, integrating new technology is either not a pressing concern or it is something they desire to keep in-house. What matters more to these clients is the day-to-day management of their services: restoration when there are outages or other troubles, corrections and credits when there are mis-billings, and so on.

Most people, when working directly with a service provider, find the crawl of bureaucracy to be incomprehensible and maddening. It can often take inordinate amounts of time and effort to convince the right person in the right department with the right knowledge to help you, and that’s only after all the time you spent trying to find them in the first place. A disproportionate number of problems take most customers 3 weeks of effort to achieve 3 minutes of work or information.

We know because we’ve walked through this process on behalf of our customers countless times. We’ve applied a strict discipline of documenting the inner workings of each provider along the way, which has allowed us to not only identify the commonalities between them but also highlight the specific “pressure points” for every type of order. This includes the processes, systems, and positions that drive the results we seek.

When you need to shorten remediation cycles for billing, repair, and Move/Add/Change orders, or just offload the burden, Comtel’s Support system allows you to fire with the accuracy of a sniper rifle, rather than the disorganized spread of a shotgun.