Success Story: Nationwide manufacturer navigates the bureaucracy of telecom with Comtel
Success Story: Nationwide manufacturer navigates the bureaucracy of telecom with Comtel
Hampton Products achieves happiness through a right sized telecom partner
As a mid-market manufacturer who sells to the big box retailers, Hampton Products has locations scattered across the US. They, like so many other organizations, were dependent on having phone, internet, and site-to-site connections running smoothly. Over a few decades, CIO Brian Millsap tried multiple different approaches and providers; but at the end of the day, it always seemed to end up the same and every interaction was painful. The issues began with the evaluation and sales process being murky and cumbersome, often due to the foreign language that the providers speak (one that is made up of acronyms and terms no one has ever heard of). More issues persisted when they actually sought to migrate from one provider to the other. Things became really serious with delays, finger pointing, and lack of updates on current and future steps. Once the services were finally installed and working as they should, there would inevitably be service degradation or outages. Getting resolutions took way to long, and the thought of making a change order or another call in about a billing issue was depressing.
Ultimately, Millsap was introduced to The Comtel Group who provided a white-glove centralized management approach to handling all of their provider services that was pain free.
Learn more about how Hampton successfully navigated the bureaucracy of telecom with Comtel by their side.
