Goodwill Industries of the Valleys’ Mission Critical Decision

President & CEO of Goodwill of the Valleys (GIV), Bruce Phipps, shared how Comtel’s white-glove services transformed their experience and much more…

“To successfully serve 35 counties, having the right partners is critical. Working with certain vendors has been challenging, especially large technology and telecom service providers. Our Technology team started working with Comtel who transformed our experience and absolutely set the bar, making it no-risk and no-effort for us. What seemed like impossible tasks for our previous vendors became a simple phone call or email. They took our complicated hard to read invoices, analyzed them, and negotiated the contracts saving us money immediately. They managed all the changes themselves and were even able to perform challenging requests by our internal team. Often times they have had to step in and clean up the messes left from other telecom vendors, and whenever we have a billing or technical issue, they deal with it, totally freeing up our people to stay on mission.

We are all stewards of our organization’s resources, and if you have considered a change in technology vendors, you may want to consider The Comtel Group to see how they can help transform your experience and extend your resources.” – Bruce Phipps, President & CEO of Goodwill Industries of the Valleys

Successfully navigate the bureaucracy of telecom with Comtel by your side.

Free Your Team – Reduce Waste – Get Smarter Solutions

Hampton Products achieves happiness through a right sized telecom partner

As a mid-market manufacturer who sells to the big box retailers, Hampton Products has locations scattered across the US. They, like so many other organizations, were dependent on having phone, internet, and site-to-site connections running smoothly. Over a few decades, CIO Brian Millsap tried multiple different approaches and providers; but at the end of the day, it always seemed to end up the same and every interaction was painful. The issues began with the evaluation and sales process being murky and cumbersome, often due to the foreign language that the providers speak (one that is made up of acronyms and terms no one has ever heard of). More issues persisted when they actually sought to migrate from one provider to the other. Things became really serious with delays, finger pointing, and lack of updates on current and future steps. Once the services were finally installed and working as they should, there would inevitably be service degradation or outages. Getting resolutions took way to long, and the thought of making a change order or another call in about a billing issue was depressing.

Ultimately, Millsap was introduced to The Comtel Group who provided a white-glove centralized management approach to handling all of their provider services that was pain free.

Learn more about how Hampton successfully navigated the bureaucracy of telecom with Comtel by their side.

Learn how The Comtel Group can help you!

The 800lb telecom gorilla tamers have done it again…

The Comtel Group is proud to have won Best Solution Provider for a 2nd time this year! The award is determined by the largest gathering of Midmarket CIO’s and Senior IT Executives in North America at the Midsize Enterprise Summit (MES) hosted by The Channel Company. With over 60 providers competing, The Comtel Group captured the most coveted award.

Overall, The Comtel Group was nominated for 5 of the 6 available MES awards at each show, taking home multiple awards in 2018 from the Spring and Fall events.

The most common feedback received on why attendees selected Comtel was:

“Comtel effectively takes on the most painful parts of my job (large service providers)”
“Their white glove service, frees up my team to focus on what moves the business forward”
“Comtel’s right-sized solution adds a ton of value and is budget neutral or better”
“Comtel is low-to-no risk and almost effortless to engage; they handle every detail”

Learn how The Comtel Group can help you!