Success Story: Free Up Your I.T. Team to Stay on Mission like Goodwill Inc.

Nov 21, 2019 | The Comtel Group

Goodwill Industries of the Valleys’ Mission Critical Decision

President & CEO of Goodwill of the Valleys (GIV), Bruce Phipps, shared how Comtel’s white-glove services transformed their experience and much more…

“To successfully serve 35 counties, having the right partners is critical. Working with certain vendors has been challenging, especially large technology and telecom service providers. Our Technology team started working with Comtel who transformed our experience and absolutely set the bar, making it no-risk and no-effort for us. What seemed like impossible tasks for our previous vendors became a simple phone call or email. They took our complicated hard to read invoices, analyzed them, and negotiated the contracts saving us money immediately. They managed all the changes themselves and were even able to perform challenging requests by our internal team. Often times they have had to step in and clean up the messes left from other telecom vendors, and whenever we have a billing or technical issue, they deal with it, totally freeing up our people to stay on mission.

We are all stewards of our organization’s resources, and if you have considered a change in technology vendors, you may want to consider The Comtel Group to see how they can help transform your experience and extend your resources.” – Bruce Phipps, President & CEO of Goodwill Industries of the Valleys

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